Privacy Policy

Welcome to Maina Data ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at mainadata.com.ng and related mobile services.

1 Information We Collect

We collect information you provide directly to us when you:

• Create an account: Full name, phone number, email address, and password
• Use our services: Transaction details, service type, amounts, and recipient information
• Complete identity verification: NIN, BVN, or CAC registration details (only when required for the service)
• Contact support: Messages, chat logs, and any information you share with us
• Fund your wallet: Virtual account details and payment references

We also automatically collect certain technical information:

• Device type, operating system, and browser information
• IP address and approximate location
• Usage data including pages visited and features used
• Transaction logs and session data

2 How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and deliver your transactions (airtime, data, bills, etc.)
• Verify your identity and prevent fraud
• Send transaction confirmations, receipts, and service updates via SMS/email
• Provide customer support and resolve disputes
• Improve platform performance and develop new features
• Comply with legal and regulatory obligations (CBN, NDPR, etc.)
• Send promotional messages — only with your consent

3 How We Share Your Information

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us deliver services (e.g. payment processors, network operators, electricity companies, JAMB, NIMC for NIN/BVN)
• Legal Compliance: When required by law, court order, or regulatory authorities in Nigeria
• Fraud Prevention: With fraud detection services to protect users
• Business Transfer: In the event of a merger or acquisition, your data may be transferred with full notice to you

All third parties we share data with are contractually required to protect your information and may only use it for the specific purpose we shared it.

4 Data Security

We take the security of your data seriously and implement multiple layers of protection:

• End-to-end encryption for all transactions and sensitive data
• Secure HTTPS connections across all pages
• Passwords are hashed and never stored in plain text
• Regular security audits and vulnerability assessments
• Access controls — only authorized staff can access user data
• Two-factor authentication options for account protection

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.

5 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account data: Retained while your account is active and for 12 months after deletion
• Transaction records: Kept for up to 7 years for regulatory and audit compliance
• Identity verification data: Retained for the minimum period required by Nigerian law
• Support communications: Kept for 2 years

After these periods, data is securely deleted or anonymized.

6 Your Rights & Choices

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data (see our Delete Account page)
• Portability: Request your data in a portable format
• Object: Object to certain uses of your data (e.g. marketing)
• Withdraw Consent: Opt out of promotional communications at any time

To exercise any of these rights, contact us at support@mainadata.com.ng or via WhatsApp at +234 806 762 9488.

7 Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account (session cookies)
• Remember your preferences
• Analyze how our platform is used to improve performance
• Prevent fraudulent activity

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8 Third-Party Services

Our platform integrates with third-party services to deliver our offerings, including:

• Payment processors (for wallet funding and transactions)
• Network operators (MTN, Airtel, Glo, 9mobile)
• Government agencies (NIMC for NIN, CBN-licensed partners for BVN, CAC)
• Cable TV providers (DSTV, GOTV, StarTimes)
• Electricity distribution companies

These services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

9 Children's Privacy

Maina Data is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us immediately and we will delete it.

Users between 13–17 should use our platform under parental guidance and supervision.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered phone number or email
• Display a notice on our platform

Your continued use of Maina Data after changes are made constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email: support@mainadata.com.ng
• WhatsApp: +234 806 762 9488
• Website: mainadata.com.ng
• Instagram: @maina_data

We will respond to all privacy-related requests within 7 business days.